Good to know
Ordering & payment
How close to my wedding can I order?
Please order at least 2 weeks before your wedding. That leaves time for us to make your invitation, for you to review it, and for your guests to reply.
How do I pay?
For now, by bank transfer. After you place your order we show our bank details and QR, and you upload your receipt. Card payments are coming soon.
When do I pay?
Once you've placed your order. We start on your invitation once we have your payment and your details.
Is the price per invitation or per guest?
Per invitation. Share your link with as many guests as you like at no extra cost.
Can I upgrade my package later?
Yes. You only pay the difference between your package and the one you upgrade to.
Is my receipt private?
Yes. Only you and our team can see it.
Can I order more than one card?
Yes, one account can order as many cards as you need. Place a separate order for each wedding, so each card has its own details.
Your invitation
How long does it take?
Usually 3 to 5 days after we receive your payment and details. Couture orders get priority delivery.
Can my invitation be in Bahasa Melayu?
Yes, on request. Tell us in the "Anything we should know?" box when you order, or WhatsApp us.
Can I add photos?
Our invitations don't include a photo gallery. Instead, every design has a families' page with the Bismillah, your parents' names and your full names.
Can I add a song?
Yes, with Signature and Couture.
How long does the invitation stay online?
12 months with Essential and Signature, 24 months with Couture, so it's there for the whole engagement and beyond.
Does it work on iPhone and Android?
Yes. It opens in the phone's browser, with no app to install, and on computers too.
Guests & RSVP
How do my guests receive the invitation?
You get your own link. Share it however you like: WhatsApp, Instagram, email or text.
Do my guests need an app or an account?
No. They open your link in their phone's browser and reply right there.
How do RSVPs work?
With Signature and Couture, guests reply through the invitation and their answers are sent to you, including party size and dietary needs.
What if a guest changes their mind?
They can simply reply again, and you'll see their latest answer in your account.
Does Essential include RSVP?
Essential invitations don't include the RSVP form. Choose Signature or Couture to collect replies through your invitation.
Changes & cancelling
Can we change details after sharing the link?
Yes. Essential includes 1 round of changes, Signature 3 and Couture unlimited. Your invitation is online, so updates appear instantly for every guest.
Can I cancel my order?
If you haven't paid yet, choose Cancel order on the payment page. If you have paid, please WhatsApp us.
Can I get a refund?
Yes, you get a full refund if we haven't started work on your invitation. Once we've started work, we can't offer a refund.
Can I delete my account?
Yes. WhatsApp or email us from the contact details on your account and we'll delete it for you, along with your details and receipts. If your wedding is still coming up, your invitation will stop working once it's deleted. We may keep a basic record of what you paid for our accounts.